The Customer Service & Sales credential is RISE Up’s intermediate course for youth and adult learners improving skills in a customer-facing role.

Developed in collaboration with over 20 notable retailers, the curriculum helps your learners land high-demand jobs and get promoted in the retail industry and beyond. Earning a certification validates their knowledge and skills to employers and builds workplace-readiness.

This course prepares a student to take the National Retail Foundation Customer Service and Sales national certification exam.

Course Outline:

Lesson 1: Retail Industry Overview

• Welcome to Retail
• The Environmental Impact of Retail
• Career Spotlight: Lead Pharmacy Technician, Kroger
• Understanding the Customer
• The Value of Customer Service

Lesson 2: Know Before You Sell

• Knowing Products and Services
• Knowing the Customer

Lesson 3: Selling and Service

• Meeting the Customer’s Needs
• Career Spotlight: Assistant Store Leader, PetSmart
• Making the Sale
• Loss Prevention and Workplace Safety

Lesson 4: Performing Your Best

• Furthering Your Customer Service Skills
• Your Brand Is You
• Professionalism in the Workplace

Lesson 5: What’s Next

NOTE: All content in this module is excluded from the exam

• Finding a Job
• Getting the Job
• Career Spotlight: Senior Lead of Customer Service, Old Navy
• Your First Day on the Job
• Being a Good Employee
• Growing Your Skills
• Exploring a Retail Career Path
• Considering Cross-training vs Specialization
• Career Spotlight: Arch Expert, Ulta Beauty

All necessary course materials are included.

Certification(s):

This course prepares a student to take the National Retail Foundation Customer Service and Sales national certification exam.