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Privacy Policy

This privacy policy describes how ProTrain (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, use our services, or interact with us.

Information We Collect

We collect personal information you provide to us, such as:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Gender
  • Date of birth
  • Social Security Number (if applicable)
  • Order details

How We Use Your Information

We use your information to:

  • Process transactions
  • Provide customer support
  • Send you updates and marketing communications
  • Improve our website and services

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We will delete your personal information when it is no longer needed for these purposes.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information. These measures include:

  • Secure Socket Layer (SSL) encryption
  • Malware scanning
  • Access controls

Cookies

We use cookies to enhance your experience on our website. You can disable cookies through your browser settings, but this may affect the functionality of our website.

Third-Party Disclosure

We may share your information with:

  • School partners
  • Service providers
  • Government agencies

International Data Transfers

If we transfer your personal information outside your jurisdiction, we will take steps to ensure that your information is protected in accordance with applicable data protection laws.

Your Rights

You have the following rights regarding your personal information:

  • Right to access
  • Right to rectification
  • Right to erasure

You can exercise your rights by contacting us at the contact information provided below.

Security Breach Procedures

In the event of a data breach, we will promptly investigate the matter and notify affected individuals in accordance with applicable data protection laws.

Do Not Track Signals

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under

California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA requirements, including posting this privacy policy and allowing users to visit our site anonymously.

Family Educational Rights and Privacy Act (FERPA)

We comply with FERPA regulations regarding the disclosure of student education records.

CAN-SPAM Act

We comply with the CAN-SPAM Act regarding commercial emails. You can unsubscribe from our marketing communications at any time.

Contact Us

If you have any questions about this privacy policy, please contact us at:

ProTrain College
2621 Bradford Grove Place
Raleigh, North Carolina 27606
United States
protrain@protrain.edu
1.800.371.2963

Updates to this Privacy Policy

We may update this privacy policy from time to time. We will post any changes on our website and notify you as required by law.

Policy Revision: 2/6/2025