70 Hours Synchronous Learning / 10 Hours Online Learning
Recommended Prerequisites: High School Graduate or GED holder.
Student will take the Certified Medical Administrative Assistant (CMAA) exam through National Healthcareer Association (NHA).
- Competency-Based Education and the Medical Assistant Student
- The Medical Assistant and the Healthcare Team
- Professional Behavior in the Workplace
- Therapeutic Communication
- Patient Education
- Medicine and Law
- Medicine and Ethics
- Technology and Written Communication
- Telephone Techniques
- Scheduling Appointments and Patient Processing
- Daily Operations in the Ambulatory Care Setting
- The Health Record
- Principles of Pharmacology
- Basics of Diagnostic Coding
- Basics of Procedural Coding
- Basics of Health Insurance
- Medical Billing and Reimbursement
- Patient Accounts, Collections, and Practice Management
- Banking Services and Procedures
- Supervision and Human Resource Management
- Medical Practice Marketing and Customer Service
- Safety and Emergency Practices
- Career Development and Life Skills
- Self-Directed Study
- Skills Demonstration
- Online Activities
Methods of Evaluation:
- Quizzes & Exams
- Skills Demonstration
- Learner-Centered Activities
Student must pass all quizzes, exams, and national exam (if applicable) at a passing rate to be eligible for a Certificate of Training Completion. If an internship is included in your course you will be required to complete the internship prior to receiving a Certificate of Training Completion.
Students are expected to arrive on time and participate in course discussions. Successful completion of the course of study recommends 100% attendance. If during the course period the student’s attendance level drops below 80%, they will be encouraged and given the opportunity to attend the next scheduled class for the course they enrolled in. Should materials change, student is responsible for all additional cost.
Payment Plan Policy:
Students may withdraw from the program for any reason up to 1 week prior to the start of program. In this case, the student’s payment plan agreement shall be rescinded. If the payment plan has begun a non-refundable administrative fee of $25.00 will be assessed and remaining funds will be returned to payer in check form by mail.
There can be no refund for the course, once the first class has been concluded; or if any course material, including the eBook, is accessed. If extenuating circumstances exist, case by case situations will be reviewed by ProTrain. If a refund is issued, the refunded amount (- a $25 processing fee) will be dependent upon books being returned in excellent condition (i.e. no writing, missing pages; ripped or damage to pages and/or binding).
Any student who has dropped out of the program, or has been suspended from the program for nonattendance may be readmitted within one year by completing a personal interview with the director of education and paying any applicable fees at the time of readmission. Students who were terminated due to conduct issues are not eligible to be readmitted.
Policy on Student Conduct:
Appropriate Conduct: All students are expected to conduct themselves in an orderly and professional manner. Any student not conducting themselves in an orderly and professional manner, which includes use of drugs and alcohol during school hours, dishonesty, disrupting classes, use of profanity, excessive tardiness, insubordination, violation of safety rules, improper usage of lab or classroom computers, or not abiding by the school rules will lead to either probation or dismissal from classes.