70 Hours Synchronous Learning / 10 Hours Online Learning

Recommended Prerequisites:  High School Graduate or GED holder.

Course Exam:

Student will take the Certified Medical Administrative Assistant (CMAA) exam through National Healthcareer Association (NHA).

Topics Covered:

1. Identify parts of the human body.
2. Describe the basic function of each body system.
3. Utilize medical terminology in written and spoken communications.
4. Define medical terminology commonly found in the medical record.
5. Prepare and maintain the medical record.
6. Prepare and maintain the appointment schedule.
7. Demonstrate proper telephone handling techniques.
8. Compose and prepare medical correspondence.
9. Transcribe a dictated medical report.
10. Manage incoming and outgoing financial transactions for the medical practice.
11. Complete basic insurance forms, including the use of ICD-9 and ICD-10.
12. Assist with office emergencies.

Modules:

1. Competency-Based Education and the Medical Assistant Student
2. The Medical Assistant and the Healthcare Team
3. Professional Behavior in the Workplace
4. Therapeutic Communication
5. Patient Education
6. Medicine and Law
7. Medicine and Ethics
8. Technology and Written Communication
9. Telephone Techniques
10. Scheduling Appointments and Patient Processing
11. Daily Operations in the Ambulatory Care Setting
12. The Health Record
13. Principles of Pharmacology
14. Basics of Diagnostic Coding
15. Basics of Procedural Coding
16. Basics of Health Insurance
17. Medical Billing and Reimbursement
18. Patient Accounts, Collections, and Practice Management
19. Banking Services and Procedures
20. Supervision and Human Resource Management
21. Medical Practice Marketing and Customer Service
22. Safety and Emergency Practices
23. Career Development and Life Skills

Instructional Strategies:

• Lecture
• Self-Directed Study
• Skills Demonstration
• Simulation
• Online Activities

Methods of Evaluation:

• Quizzes & Exams
• Skills Demonstration
• Learner-Centered Activities

Instructor Biography:

Coming soon!

Grading System:

Student must pass all quizzes, exams, and national exam (if applicable) at a passing rate to be eligible for a Certificate of  Training Completion. If an internship is included in your course you will be required to complete the internship prior to receiving a Certificate of Training Completion.

Attendance:

Students are expected to arrive on time and participate in course discussions. Successful completion of the course of study recommends 100% attendance. If during the course period the student’s attendance level drops below 80%, they will be encouraged and given the opportunity to attend the next scheduled class for the course they enrolled in. Should materials change, student is responsible for all additional cost.

Payment Plan Policy:

Students may withdraw from the program for any reason up to 1 week prior to the start of program. In this case, the student’s payment plan agreement shall be rescinded. If the payment plan has begun a non-refundable administrative fee of $25.00 will be assessed and remaining funds will be returned to payer in check form by mail.

Refund Policy: 

There can be no refund for the course, once the first class has been concluded; or if any course material, including the eBook, is accessed. If extenuating circumstances exist, case by case situations will be reviewed by ProTrain. If a refund is issued, the refunded amount (- a $25 processing fee) will be dependent upon books being returned in excellent condition (i.e. no writing, missing pages; ripped or damage to pages and/or binding).

Re-Admission Policy:

Any student who has dropped out of the program, or has been suspended from the program for nonattendance may be readmitted within one year by completing a personal interview with the director of education and paying any applicable fees at the time of readmission. Students who were terminated due to conduct issues are not eligible to be readmitted.

Policy on Student Conduct:

Appropriate Conduct: All students are expected to conduct themselves in an orderly and professional manner. Any student not conducting themselves in an orderly and professional manner, which includes use of drugs and alcohol during school hours, dishonesty, disrupting classes, use of profanity, excessive tardiness, insubordination, violation of safety rules, improper usage of lab or classroom computers, or not abiding by the school rules will lead to either probation or dismissal from classes.