The Human Resources Soft Skills Bundle combines the skills needed to successfully maintain employee relations within a company. Participants will learn the basic tools to handle numerous human resource situations such as interviewing, orientation, training, safety, harassment, discrimination, violence, discipline, and termination. Within these workshops students will learn Business Succession Planning, Contract and Crisis Management, Employee Onboarding, Recruitment, Termination, Health and Wellness at Work, Hiring Strategies, Workplace Diversity, and Harassment strategies. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity.
The Human Resources Soft Skills Bundle includes the following courses:
- Business Succession Planning
- Contract Management
- Crisis Management
- Developing a Lunch and Learn
- Employee Onboarding
- Employee Recruitment
- Employee Termination Processes
- Generation Gaps
- Health and Wellness at Work
- Hiring Strategies
- Human Resource Management
- Measuring Results From Training
- Millennial Onboarding
- Talent Management
- Train-The-Trainer
- Universal Safety Practices
- Workplace Diversity
- Workplace Harassment
- Workplace Violence
Course Outline:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Succession Planning vs. Replacement Planning
- What is Business Succession Planning?
- What is Replacement Planning?
- Differences Between
- Deciding What You Need
Module Three: Preparing for the Planning Process
- How to Set Parameters for the Planning Process
- Should You Establish a Committee?
- How to Gather Operational Data
Module Four: Initiating Process
- Develop a Mission Statement
- Develop a Vision Statement
- Choosing to Be a Mentor
Module Five: The SWOT Analysis
- Identifying Strengths
- Identifying Weaknesses
- Identifying Opportunities
- Identifying Threats
Module Six: Developing the Succession Plan
- Prioritize What the Succession Plan Will Address
- Set Goals and Objectives
- Develop a Strategy for Achieving Goals
- Draft the Plan
Module Seven: Executing the Plan
- Assign Responsibility and Authority
- Establish a Monitoring System
- Identifying Paths
- Choosing Your Final Approach
Module Eight: Gaining Support
- Gathering Data
- Addressing Concerns and Issues
- Evaluating and Adapting
Module Nine: Managing the Change
- Developing a Change Management Plan
- Developing a Communication Plan
- Implementing the Plans
- Providing Constructive Criticism
- Encouraging Growth and Development
Module Ten: Overcoming Roadblock
- Common Obstacles
- Re-Evaluating Goals
- Focusing on Progress
Module Eleven: Reaching the End
- How to Know When You’ve Achieved Success
- Transitioning
- Wrapping It All Up
Module Twelve: Wrapping Up
- Words from the Wise
- Review of the Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Housekeeping Items
- Pre-Assignment Review
- Workshop Objectives
- The Parking Lot
- Action Plan
Module Two: Defining Contract Management
- What is Contract Management?
- Contract Types
- Contract Elements
- Risks of Poor Contract Management
- Case Study
- Module Two: Review Questions
Module Three: Legal and Ethical Contract Management
- Contract Law I
- Contract Law II
- Defining Ethical Contract Management
- Ethical Breaches
- Case Study
- Module Three: Review Questions
Module Four: Contract Management Requests
- Choosing Potential Bidders
- RFPs and Technology
- Calculating Value
- Making a Choice
- Case Study
- Module Four: Review Questions
Module Five: How to Create a Contract
- Templates and Software
- Compliance
- Wording
- Risks of Noncompliance
- Case Study
- Module Five: Review Questions
Module Six: Contract Negotiations
- Be Prepared
- Prioritize Terms
- Remain Professional
- Execute the Contract
- Case Study
- Module Six: Review Questions
Module Seven: Assess Performance
- What Performance Can Be Assessed
- Creating Metrics
- Measuring Performance
- Improving Performance
- Case Study
- Module Seven: Review Questions
Module Eight: Relationships
- Qualities of Effective Relationships
- Relationship Pitfalls
- Building Trust
- Maintaining Relationships
- Case Study
- Module Eight: Review Questions
Module Nine: Amending Contracts
- Redlines and Strikeouts
- Replacing Clauses
- Describing Amendments
- Amendment Status
- Case Study
- Module Nine: Review Questions
Module Ten: Conducting Audits
- Why Audit?
- Plan
- Establishing Procedures
- Investigate and Report
- Case Study
- Module Ten: Review Questions
Module Eleven: Renewing Contracts
- Involve Stakeholders
- Review
- Check for Accuracy and Changes
- Update or Cancel
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of the Parking Lot
- Lessons Learned
- Recommended Reading
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Housekeeping Items
- Pre-Assignment Review
- Workshop Objectives
- The Parking Lot
- Action Plan
Module Two: Crisis
- Internal Risks
- External Risks
- Aggression
- Violence
- Case Study
- Module Two: Review Questions
Module Three: Workplace Violence
- Threats
- Damage
- Psychological Acts
- Physical Acts
- Case Study Module Three: Review Questions
Module Four: Myths
- Violence Just Happens
- It Is Uncommon
- Problems Will Solve Themselves
- It Is Not Possible To Prevent Violence
- Case Study
- Module Four: Review Questions
Module Five: Escalation
- Threats
- Stalking and Bullying
- Injury
- Death
- Case Study
- Module Five: Review Questions
Module Six: Concerning Behaviors
- Disruptive
- Emotional Abuse
- Causes Anxiety
- Examples of Behavior
- Case Study
- Module Six: Review Questions
Module Seven: Domestic Violence Indicators
- Disruptive Calls
- Poor Concentration
- Bruising
- Absences
- Case Study
- Module Seven: Review Questions
Module Eight: Triggers of Workplace Violence
- Reprimands and Terminations
- Financial Strain
- Loss of Loved One
- Perceived Slights
- Case Study
- Module Eight: Review Questions
Module Nine: Conflict Dangers
- Triggers
- Action Point
- Flashpoint
- Identify
- Case Study
- Module Nine: Review Questions
Module Ten: Response
- Note Areas of Concern
- Discuss It
- Report It
- Report Extreme Cases to HR/Tip Line
- Case Study
- Module Ten: Review Questions
Module Eleven: Strategies
- Policies
- Programs
- Emergency Procedures
- Train Employees
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of the Parking Lot
- Lessons Learned
- Recommended Reading
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Action Plans and Evaluations
Module Two: The Prep Work
- Finding the Best the Location
- Setting up the Location
- Focus Group
- Practice
- Case Study
- Module Two: Review Questions
Module Three: Creating the Content (I)
- Picking the Right Topic
- Hands on Works Great
- Stay Focused
- Keep it Informal
- Case Study
- Module Three: Review Questions
Module Four: Creating the Content (II)
- Make It Interactive
- Review it Thoroughly
- Creating a Customized Presentation
- Back It Up!
- Case Study
- Module Four: Review Questions
Module Five: During the Session
- Ground Rules
- Quick Opening
- Parking Lot
- Adjusting on the Fly
- Case Study
- Module Five: Review Questions
Module Six: Food and Facilities
- Providing Food?
- People Bringing Their Own
- Eat During or After?
- Clean Up and Tear Down
- Case Study
- Module Six: Review Questions
Module Seven: Take Away Material
- Handouts and Take Away Material
- Quizzes or Self-Tests
- Website with Minutes and Session Notes
- Reference Material or White Paper
- Case Study
- Module Seven: Review Questions
Module Eight: Difficult Situations or People
- Disruptions
- Food Issues
- Senior Management Buy In
- People Not Participating?
- Case Study
- Module Eight: Review Questions
Module Nine: What A Lunch and Learn is Not
- Heavy or Serious Topics
- Required Training
- Replacement for Traditional Training
- Just a Free Lunch
- Case Study
- Module Nine: Review Questions
Module Ten: Best Practices (I)
- Obtain Feedback and Tweak
- Utilize Star Employees
- Provide an Agenda Ahead of Time
- Keep the Session Casual and Loose
- Case Study
- Module Ten: Review Questions
Module Eleven: Best Practices (II)
- Use it as a Refresher
- Networking Opportunity
- Upper Management Q&A Session
- Put it on a Regular Schedule
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Introduction
- What is Onboarding?
- The Importance of Onboarding
- Making Employees Feel Welcome
- First Day Checklist
- Case Study
- Review Questions
Module Three: Purpose of Onboarding
- Start-Up Cost
- Anxiety
- Employee Turnover
- Realistic Expectations
- Case Study
- Review Questions
Module Four: Onboarding Preparation
- Professionalism
- Clarity
- Designating a Mentor
- Training
- Case Study
- Review Questions
Module Five: Onboarding Checklist
- Pre-Arrival
- Arrival
- First Week
- First Month
- Case Study
- Review Questions
Module Six: Creating an Engaging Program
- Getting off on the Right Track
- Role of Human Resources
- Role of Managers
- Characteristics
- Case Study
- Review Questions
Module Seven: Following Up with New Employees
- Initial Check In
- Following Up
- Setting Schedules
- Mentor’s Responsibility
- Case Study
- Review Questions
Module Eight: Setting Expectations
- Defining Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting it in Writing
- Case Study
- Review Questions
Module Nine: Resiliency and Flexibility
- What is Resiliency?
- Why is it Important?
- 5 Steps
- What is Flexibility?
- Why is it Important?
- 5 Steps
- Case Study
- Review Questions
Module Ten: Assigning Work
- General Principals
- The Dictatorial Approach
- The Apple Picking Approach
- The Collaborative Approach
- Case Study
- Review Questions
Module Eleven: Providing Feedback
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
- Case Study
- Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Introduction to Recruitment
- What is Recruitment?
- Challenges and trends
- Sourcing Candidates
- Requirements
- Case Study
- Review Questions
Module Three: The Selection Process
- Job Analysis and Descriptions
- The Approach
- The Recruitment Interview
- Testing
- Case Study
- Review Questions
Module Four: Goal Setting
- Using The G.R.O.W. Model
- Identifying Goal Areas
- Setting SMART Goals
- Using a Productivity Journal
- Case Study
- Review Questions
Module Five: The Interview
- Phone Interviews
- Traditional Interviews
- Situational Interviews
- Stress Interviews
- Case Study
- Review Questions
Module Six: Types of Interview Questions
- Direct Questions
- Non-Direct Questions
- Hypothetical or Situational Questions
- Behavioral Descriptive Questions
- Case Study
- Review Questions
Module Seven: Avoiding Bias in Your Selection
- Expectancy Effect
- Primary Effect
- Obtaining Bias Information
- Stereotyping
- Case Study
- Review Questions
Module Eight: The Background Check
- Preparation
- Data Collection
- Illegal Questions
- Being Thorough Without Being Pushy
- Case Study
- Review Questions
Module Nine: Making Your Offer
- Outlining the Offer
- Negotiation Techniques
- Dealing with Difficult Issues
- Sealing the Deal
- Case Study
- Review Questions
Module Ten: Orientation and Retention
- Getting off on the Right Track
- Your Orientation Program
- The Check-List
- Following Up
- Case Study
- Review Questions
Module Eleven: Measuring the Results
- Cost Breakdown
- Employee Quality
- Recruiter Effectiveness
- Fine Tuning
- Case Study
- Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of the Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Housekeeping Items
- Pre-Assignment Review
- Workshop Objectives
- The Parking Lot
- Action Plan
Module Two: Performance Improvement Plan (PIP) Before Firing
- Justification
- Validate
- Include
- Be Grateful
- Case Study
- Module Two: Review Questions
Module Three: Employees Who Should Be Terminated (I)
- Feeling of Entitlement
- Cannot Perform Job Functions
- Can’t Function with Other Employees
- They Overpromise and Under deliver
- Case Study
- Module Three: Review Questions
Module Four: Employees Who Should Be Terminated (II)
- Blatant Disregard for Customers
- They Are Unreliable
- Don’t Adhere to Code of Conduct
- Use Company Property for Personal Use
- Case Study
- Module Four: Review Questions
Module Five: Things to Consider When Setting Up The Termination Meeting
- Meeting Attendees
- Venue of the Meeting
- Security Presence
- Logistics
- Case Study
- Module Five: Review Questions
Module Six: The Correct Way to Fire an Employee (I)
- Use Positive Language
- Review Past Feedback
- Concentrate on Specific Behavior
- Fire Early in the Week
- Case Study
- Module Six: Review Questions
Module Seven: The Correct Way to Fire an Employee (II)
- Keep it Short
- Have Employee Sign Release
- Transfer Terminated Employee’s Functions
- Avoid Fighting Unemployment Claims with Employee
- Case Study
- Module Seven: Review Questions
Module Eight: Employment Termination Checklist
- Notification to Human Resources
- Systems Access Terminations
- Return to Company Property
- Benefits Status
- Case Study
- Module Eight: Review Questions
Module Nine: The Don’ts of Firing an Employee (I)
- No Performance Improvement Plan
- Use Electronic Method
- Fire Without a Witness
- Provide Long Reason for Firing
- Case Study
- Module Nine: Review Questions
Module Ten: The Don’ts of Firing an Employee (II)
- Not Making the Decision Final
- Let Employee to Take Company Property
- Allow Access to Work Area
- Permit Information System Access
- Case Study
- Module Ten: Review Questions
Module Eleven: Conduct Effective Exit Interviews
- When, How and Who
- Objective of the Process
- Company Readiness for Exit Interviews
- Execute the Feedback Results
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of the Parking Lot
- Lessons Learned
- Recommended Reading
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: History
- What Generations Exist in the Workplace
- What Defines a Generation?
- What This Means In Our Workplace?
Module Three: Traditionalist
- Their Background
- Their Characters
- Their Working Style
Module Four: Baby Boomers
- Their Background
- Their Characters
- Their Working Style
Module Five: Generation X’s
- Their Background
- Their Characters
- Their Working Style
Module Six: Generation Y’s (Millennial)
- Their Background
- Their Characters
- Their Working Style
Module Seven: Differentiations Between Generations
- Background
- Attitude
- Working Style
- Life Experience
Module Eight: Finding Common Ground
- Adopting A Communication Style
- Creating An Affinity Group
- Sharing Knowledge
Module Nine: Conflict Management (I)
- Younger Bosses Managing Older Workers
- Avoid Turnover with a Retention Plan
- Breaking Down the Stereotypes
Module Ten: Conflict Management (II)
- Embrace The Hot Zone
- Treat Each Other As A Peer
- Create a Succession Plan
Module Eleven: The Power of 4
- Benefits of Generation Gaps
- How to Learn From Each Other
- Embracing the Unfamiliar
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Meaning and Definition of a Health and Wellness Program?
- What is a Health and Wellness Program?
- Productivity
- Cost of Health Care
- Costs of Absenteeism
- Case Study
- Module Two: Review Questions
Module Three: Types of Health Behavior Programs
- Health Behaviors
- Health Screenings and Maintenance
- Mental Health
- Physical Injuries
- Case Study
- Module Three: Review Questions
Module Four: Health Behavior Programs
- Increasing Physical Activity
- Nutrition & Weight Loss
- Tobacco Cessation
- Substance Abuse Treatment
- Case Study
- Module Four: Review Questions
Module Five: Health Screenings and Maintenance Programs
- Preventative Care Screenings
- Cancer Screenings
- Annual Examinations
- Maintenance Programs
- Case Study
- Module Five: Review Questions
Module Six: Mental Health Programs
- Stress Management
- Support Groups
- Counseling
- Awareness and Education
- Case Study
- Module Six: Review Questions
Module Seven: Evaluate the Need
- Review Current Health and Wellness Programs
- Environmental Factors
- Identify Common Health Conditions and Procedures
- Review Company Information Pertaining to Employee Health
- Case Study
- Module Seven: Review Questions
Module Eight: Planning Process
- Form a Health and Wellness Team or Committee
- Budget
- Define Goals
- Programs and Policies
- Case Study
- Module Eight: Review Questions
Module Nine: Implementation
- Get Management Support
- Test It
- Get the Word Out
- Incentives
- Case Study
- Module Nine: Review Questions
Module Ten: Create a “Culture of Wellness”
- Accessible Healthy Eating Options
- Give Them a Break
- Alcohol, Drug, and Smoke Free Work Environment
- Eliminate Hazards
- Case Study
- Module Ten: Review Questions
Module Eleven: Evaluate Results
- Check the Results
- Employee Satisfaction
- Share Achievements
- Revise Plans as Necessary
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Pre-Assignment
- Action Plans and Evaluations
Module Two: Defining and Knowing the Position
- Know the Position
- Needs Analysis
- Job Analysis
- Task Analysis
- Case Study
- Module Two: Review Questions
Module Three: Hiring Strategy
- Company Information
- Salary Range
- Top Performers
- Be Prepared
- Case Study
- Module Three: Review Questions
Module Four: Lure in Great Candidates
- Advertise Where Candidates Visit
- Develop Corporate Citizenship
- Treat Your Candidates Well
- Look at the Competition
- Case Study
- Module Four: Review Questions
Module Five: Filtering Applicants to Interview
- Put Lots of Weight on Cover Letters
- Grading Resumes
- Internet Search
- Initial Phone Interview
- Case Study
- Module Five: Review Questions
Module Six: The Interview (I)
- Introduce Everyone
- Use a Panel
- Match the Interview to the Job
- Types of Questions
- Case Study
- Module Six: Review Questions
Module Seven: The Interview (II)
- Tell Me About My Company
- Distractions
- Interview More Than Once
- Wrap Up
- Case Study
- Module Seven: Review Questions
Module Eight: Selection Process (I)
- Testing
- Look for Passion and Enthusiasm
- Background Checks
- Trust Your Instincts
- Case Study
- Module Eight: Review Questions
Module Nine: Selection Process (II)
- Education Level Vs. Experience
- Have a Consensus
- Keep Non-Hires on File
- Checking References
- Case Study
- Module Nine: Review Questions
Module Ten: Making an Offer
- Do it Quickly
- Employment Details
- Notify Rejected Candidates
- Be Creative
- Case Study
- Module ten: Review Questions
Module Eleven: Onboarding
- Training and Orientation
- Mentoring
- 30 60 90 Day Reviews
- Make Them Feel Welcome
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: A History of Human Resources
- A Brief History
- What is Human Resources Today?
Module Three: The Interview Process
- The General Format
- Types of Questions
- Do’s and Don’ts
Module Four: Employee Orientation
- The Orientation Process
- The Role of Management and the Role of Human Resources
- Tips and Tricks
Module Five: Following Up with New Employees
- Daily Checklist for the First Week
- Following Up at the End of the Week
- Weeks and Months Later
Module Six: Workplace Safety
- Understanding Your Role and Responsibilities
- Understanding Local Rules
- Understanding Industry-Specific Rules
Module Seven: Dealing with Harassment and Discrimination
- Defining Harassment
- Types of Workplace Discrimination
- A Manager’s Responsibility
- An Employer’s Responsibility
Module Eight: Workplace Violence
- Defining Violence
- A Manager’s Responsibility
- An Employer’s Responsibility
Module Nine: Managing Employee Performance
- Choosing the Time and Place For Feedback
- Types of Employee Appraisals
- Using the Feedback Sandwich
- Encouraging Growth and Development
Module Ten: Disciplining Employees
- Understanding Your Role
- Understanding Your Choices
- Having the Meeting
- Following Up
Module Eleven: Terminating Employees
- Documenting Events
- Preparing for the Decision
- Making the Decision
- Communicating the Decision
Module Twelve: Wrapping Up
- Words from the Wise
- Review of the Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Kolb’s Learning Styles
- The Four Stage Process
- Accommodators
- Divergers
- Convergers
- Assimilators
Module Three: Kirkpatrick’s Levels of Evaluations
- Overview
- Level One: Reactions
- Level Two: Learning
- Level Three: Behavior
- Level Four: Results
Module Four: Types of Measurement Tools
- Goal Setting
- Self-Evaluations
- Peer Evaluations
- Supervisor Evaluations
- High-Level Evaluations
Module Five: Focusing the Training
- Performing a Needs Assessment
- Creating Learning Objectives
- Drilling Down Into Content
Module Six: Creating an Evaluation Plan
- What Will We Evaluate?
- When Will the Evaluation be Completed?
- How Will We Evaluate It?
- Who Will Perform the Evaluation?
Module Seven: Assessing Learning before Training
- Workplace Observation
- Objectives Assessment
- Pre-Assignments and Pre-Test
Module Eight: Assessing Learning during Training
- Reviewing Learning Objectives
- Performing Hip-Pocket Assessments
- Quizzes and Tests
- Skill Assessments
Module Nine: Assessing Learning after Training
- Evaluation Timelines
- Learning Journal
- Goal Setting
- Additional Methods of Evaluation
Module Ten: The Long Term View
- Creating a Long Term Evaluation Plan
- Methods of Evaluation
- Documenting Lessons Learned
Module Eleven: Calculating the Return on Investment (ROI)
- A Basic ROI Formula
- Identifying and Measuring Tangible Benefits
- Identifying and Measuring Intangible Benefits
- Calculating Total Costs
- Making a Business Case
Module Twelve: Wrapping Up
- Words from the Wise
- Review of the Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Housekeeping Items
- Pre-Assignment Review
- Workshop Objectives
- The Parking Lot
- Action Plan
Module Two: Purpose Of Onboarding
- Start-Up Costs
- Employee Anxiety
- Employee Turnover
- Realistic Expectations
- Case Study
- Module Two: Review Questions
Module Three: Introduction
- Why Onboarding?
- Importance Of Onboarding
- Making Employees Feel Welcome
- First Day Checklist
- Case Study
- Module Three: Review Questions
Module Four: Millennials And Onboarding
- Who Are Millennials?
- How Do Millennials Differ From Other Employees?
- Investiture Socialization – Let Them Be Themselves
- Informal Rather Than Formal Onboarding Processes
- Case Study
- Module Four: Review Questions
Module Five: Onboarding Checklist
- Pre-Arrival
- Arrival
- First Day
- First Week
- First Month
- Case Study
- Module Five: Review Questions
Module Six: Engaging the Millennial Employee
- Create An Informal Program Rather Than A Formal One
- Engage Employees One On One
- Role of Human Resources
- Role of Managers
- Case Study
- Module Six: Review Questions
Module Seven: Following Up with the Millennial Employee
- Initial Check In – One on One
- Following Up – Regular, Informal Follow Ups
- Setting Schedules – Millennials and Work/Life
- Mentoring the Millennial Case Study
- Module Seven: Review Questions
Module Eight: Setting Expectations with the Millennial Employee
- Define Requirements – Provide Specific Instructions
- Identify Opportunities for Improvement and Growth
- Set Verbal Expectations – Specific, Clear, Systematic
- Put It In Writing – Specific, Clear, Systematic
- Case Study
- Module Eight; Review Questions
Module Nine: Mentoring the Millennial Employee
- Be Hands-On and Involved
- Serial Mentoring
- Be a Mentor, Not an Authority Figure
- Focus Millennials’ Exploratory Drive on Work
- Case Study
- Module Nine: Review Questions
Module Ten: Assigning Work to the Millennial Employee
- Provide Clear Structure and Guidelines
- Provide Specific Benchmarks
- Set Boundaries and Provide Reality Checks
- Guide, Don’t Dictate
- Case Study
- Module Ten: Review Questions
Module Eleven: Pulling it All Together
- Millennials Thrive on Feedback
- Characteristics of Good Feedback
- Informal Feedback
- Formal Feedback
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of the Parking Lot
- Lessons Learned
- Recommended Reading
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Defining Talent
- What is Talent Management
- Types of Talent
- Skills and Knowledge Defined
Module Three: Understanding Talent Management
- Guidelines
- Importance & Benefits
- Challenges
- Key Elements to Developing a Winning Strategy
Module Four: Performance Management
- Performance Management Defined
- Benefits
- How to Keep Your Employees Motivated
- Case Study
Module Five: Talent Reviews
- 360 Degree Feedback
- Talent Calibration
- Maintaining an Effective Work Force
- Looking to the Future
Module Six: Succession & Career Planning
- What is Succession Planning?
- Developing a Plan
- Executing the Plan
- Overcoming Roadblocks
- Case Study
Module Seven: Engagement
- Employee Engagement
- Generating Engagement
- Influences
- Case Study
Module Eight: Competency Assessments
- Competency Assessment Defined
- Implementation
- Final Destination
- Case Study
Module Nine: Coaching, Training & Development
- Setting Goals
- Developing Options
- Providing Feedback
- Wrapping Up
Module Ten: Do’s and Don’ts
- Do’s & Don’ts
- Tips for Talent Management
- Case Study
Module Eleven: Employee Retention
- Goals and Motivation
- The Expectancy Theory
- Object Oriented Theory
- Case Study
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Understanding Training and Facilitation
- What is Training?
- What is Facilitation?
- Identifying Appropriate Situations for Each
Module Three: Gathering Materials
- Identifying Participants’ Needs
- Reviewing the Materials
- Identifying and Resolving Gaps
Module Four: Creating a Lesson Plan
- Planning for the Basics
- Adding Slack Time
- Creating a Plan B
- A Take-Home Template
Module Five: Choosing Activites
- Types of Activities
- Creating a Tickle Trunk
- What To Do When Games Go Wrong
Module Six: Preparing for the Workshop
- Creating a Materials List
- Gathering Participant Information
- Setting Up the Physical Location
Module Seven: Getting off on the Right Foot
- Greeting Participants
- Being Prepared
- Using Icebreakers
Module Eight: Delivery Tips and Tricks
- Using Visual Aids
- Creating Support Materials
- Gauging When It’s Time For A Break
Module Nine: Keeping it Interactive
- Encouraging Discussion
- Using Group Work
- The Power of Post-It Notes
Module Ten: Dealing with Difficult Participants
- The Ground Rules
- Challenges and Solutions
- Handling Interruptions
Module Eleven: Tackling Tough Topics
- Tough Stuff to Watch Out For
- Adjusting Your Material for a Sensitive Issue
- Dealing with Sensitive Issues in the Workshop
Module Twelve: Wrapping Up
- Words from the Wise
- Review of the Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Housekeeping Items
- Pre-Assignment Review
- Workshop Objectives
- The Parking Lot
- Action Plan
Module Two: The Importance of Safety
- Legal Responsibilities
- Risks
- Benefits
- Setting the Example
- Case Study
- Module Two: Review Questions
Module Three: Fire Risk
- Causes and Types
- Assessment
- Prevention
- Communication
- Case Study
- Module Three: Review Questions
Module Four: Sound
- Levels of Noise
- Assessment
- Risks
- PPE or Environmental Changes
- Case Study
- Module Four: Review Questions
Module Five: Chemical and Electrical Hazards
- Assess Chemicals Used
- Inform
- Control Exposure
- Electrical Dangers
- Policies and Controls
- Case Study
- Module Five: Review Questions
Module Six: Ergonomics
- Common Ergonomic Related Injuries
- Assess Risks
- Equipment Changes
- Training
- Case Study
- Module Six: Review Questions
Module Seven: Workplace Violence
- Identify Stressors and Triggers
- Substance Abuse
- Report Policies
- Training and Emergency Plans
- Case Study
- Module Seven: Review Questions
Module Eight: Transportation
- Assess Transportation
- Onsite
- Off-site
- Policies to Prevent Injury
- Case Study
- Module Eight: Review Questions
Module Nine: Machinery
- Identify Machines and Their Risks
- Establish Safeguards
- Limit Use
- Care and Maintenance
- Case Study
- Module Nine: Review Questions
Module Ten: Safety Program
- Risk Assessment
- Establish Goals and Objectives
- Develop Policies and Procedures
- Training
- Case Study
- Module Ten: Review Questions
Module Eleven: Monitoring
- Establish Target KPIs
- Audits and Inspections
- Reports of Incidents
- Assess Data
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Recommended Reading
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Understanding Diversity
- What is Diversity?
- Related Terms and Concepts
- A Brief History
- A Legal Overview
Module Three: Understanding Stereotypes
- Stereotypes vs. Biases
- Identifying Your Baggage
- Understanding What Makes This Means
Module Four: Breaking Down the Barriers
- Changing Your Personal Approach
- Encouraging Workplace Changes
- Encouraging Social Changes
Module Five: Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
Module Six: Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
Module Seven: Being Proactive
- Encouraging Diversity in the Workplace
- Preventing Discrimination
- Ways to Discourage Discrimination
Module Eight: Coping with Discrimination
- Identifying if You Have Been Discriminated Against
- Methods of Reprisal
- Choosing a Course of Action
Module Nine: Dealing with Diversity Complaints as a Person
- What To Do If You’re Involved In A Complaint
- Understanding Your Role
- Creating a Support System
Module Ten: Dealing with Diversity Complaints as a Manager
- Recording the Complaint
- Identifying Appropriate Actions
- Choosing a Path
Module Eleven: Dealing with Diversity Complaints as an Organization
- Receiving a Complaint
- Choosing a Response
- Learning from the Complaint
Module Twelve: Wrapping Up
- Words from the Wise
- Review of the Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: The Background
- The Law
- Identifying Harassment
- Anti-Harassment
- Policies
Module Three: Developing an Anti-Harassment Policy
- An Anti-Harassment Policy: What Should Be Covered
- How Model Policies Work
- Steps to a Healthy Work Place
- Educating Employees
Module Four: Policies in the Workplace
- Anti-Harassment Policy Statements
- Employee’s Rights and Responsibilities
- Employer’s Rights and Responsibilities
Module Five: Proper Procedures in the Workplace
- If You are Being Harassed
- If You are Accused of Harassing
- The Investigation
- Remedies
Module Six: False Allegations
- How to Address the Situation
- Confidentiality
- Monitoring the Situation
- Retaliation
- Appeals
Module Seven: Other Options
- Union Grievance Procedures
- Mediation: Getting Help from Outside Organization
Module Eight: Sexual Harassment
- Defining Sexual Harassment
- Elements of Harassment
- Common Scenarios
Module Nine: Mediation
- What is Mediation
- Deciding if it is Right
- How to Implement
Module Ten: Conflict Resolution
- How to Resolve the Situation
- Seeing Both Sides
- Deciding the Consequence
Module Eleven: The Aftermath
- How to Move On
- Monitoring the Situation
- Learning from Mistakes
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: What is Workplace Harassment?
- How to Identify
- Costs to your Business
Module Three: Identifying the Bully
- Abusive Workplace Behaviors
- Bullying and Personality Disorders
- Narcissism
Module Four: How to Handle Workplace Violence
- Types of Behavior
- Target the Behavior, Not the Person
- Implement an Action Plan
Module Five: Risk Assessment (I)
- Understanding Anger and Aggression
- Defusing & De-escalating Strategies
- Communication Skills
- Tactical Options
Module Six: Risk Assessment (II)
- Identifying the Hazard
- Assessing the Risk
- Controlling the Risk
- Evaluating & Review
Module Seven: Being the Victim
- What Is Not Considered Bullying
- Steps to Take
Module Eight: Checklist for Employers
- 4 Step Process
- Addressing all Employees
- Code of Ethics
- Policy and Procedures
Module Nine: Interview Process
- Identify a Bully in the Interview
- Warning Signs
- Role Play
- Case Study
Module Ten: Investigation Process
- Advising your Supervisor
- Lodging the Complaint
- Initial Response
- The Investigation
- The Findings
- Review & Closure
Module Eleven: Developing a Workplace Harassment Policy
- Scope
- Philosophy
- Principles
- Intent
- Options
- Informal Complaint Process
- Formal Investigation Process
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
