Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Introduction to Recruitment

• What is Recruitment?
• Challenges and trends
• Sourcing Candidates
• Requirements
• Case Study
• Review Questions

Module Three: The Selection Process

• Job Analysis and Descriptions
• The Approach
• The Recruitment Interview
• Testing
• Case Study
• Review Questions

Module Four: Goal Setting

• Using The G.R.O.W. Model
• Identifying Goal Areas
• Setting SMART Goals
• Using a Productivity Journal
• Case Study
• Review Questions

Module Five: The Interview

• Phone Interviews
• Traditional Interviews
• Situational Interviews
• Stress Interviews
• Case Study
• Review Questions

Module Six: Types of Interview Questions

• Direct Questions
• Non-Direct Questions
• Hypothetical or Situational Questions
• Behavioral Descriptive Questions
• Case Study
• Review Questions

Module Seven: Avoiding Bias in Your Selection

• Expectancy Effect
• Primary Effect
• Obtaining Bias Information
• Stereotyping
• Case Study
• Review Questions

Module Eight: The Background Check

• Preparation
• Data Collection
• Illegal Questions
• Being Thorough Without Being Pushy
• Case Study
• Review Questions

Module Nine: Making Your Offer

• Outlining the Offer
• Negotiation Techniques
• Dealing with Difficult Issues
• Sealing the Deal
•  Case Study
• Review Questions

Module Ten: Orientation and Retention

• Getting off on the Right Track
• Your Orientation Program
• The Check-List
• Following Up
• Case Study
• Review Questions

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: History

• What Generations Exist in the Workplace
• What Defines a Generation?
• What This Means In Our Workplace?

Module Three: Traditionalist

• Their Background
• Their Characters
• Their Working Style

Module Four: Baby Boomers

• Their Background
• Their Characters
• Their Working Style

Module Five: Generation X’s

• Their Background
• Their Characters
• Their Working Style

Module Six: Generation Y’s (Millennial)

• Their Background
• Their Characters
• Their Working Style

Module Seven: Differentiations Between Generations

• Background
• Attitude
• Working Style
• Life Experience

Module Eight: Finding Common Ground

• Adopting A Communication Style
• Creating An Affinity Group
• Sharing Knowledge

Module Nine: Conflict Management (I)

• Younger Bosses Managing Older Workers
• Avoid Turnover with a Retention Plan
• Breaking Down the Stereotypes

Module Ten: Conflict Management (II)

• Embrace The Hot Zone
• Treat Each Other As A Peer
• Create a Succession Plan

Module Eleven: The Power of 4

• Benefits of Generation Gaps
• How to Learn From Each Other
• Embracing the Unfamiliar

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Meaning and Definition of a Health and Wellness Program?

• What is a Health and Wellness Program?
• Productivity
• Cost of Health Care
• Costs of Absenteeism
• Case Study
• Module Two: Review Questions

Module Three: Types of Health Behavior Programs

• Health Behaviors
• Health Screenings and Maintenance
• Mental Health
• Physical Injuries
• Case Study
• Module Three: Review Questions

Module Four: Health Behavior Programs

• Increasing Physical Activity
• Nutrition & Weight Loss
• Tobacco Cessation
• Substance Abuse Treatment
• Case Study
• Module Four: Review Questions

Module Five: Health Screenings and Maintenance Programs

• Preventative Care Screenings
• Cancer Screenings
• Annual Examinations
• Maintenance Programs
• Case Study
• Module Five: Review Questions

Module Six: Mental Health Programs

• Stress Management
• Support Groups
• Counseling
• Awareness and Education
• Case Study
• Module Six: Review Questions

Module Seven: Evaluate the Need

• Review Current Health and Wellness Programs
• Environmental Factors
• Identify Common Health Conditions and Procedures
• Review Company Information Pertaining to Employee Health
• Case Study
• Module Seven: Review Questions

Module Eight: Planning Process

• Form a Health and Wellness Team or Committee
• Budget
• Define Goals
• Programs and Policies
• Case Study
• Module Eight: Review Questions

Module Nine: Implementation

• Get Management Support
• Test It
• Get the Word Out
• Incentives
• Case Study
• Module Nine: Review Questions

Module Ten: Create a “Culture of Wellness”

• Accessible Healthy Eating Options
• Give Them a Break
• Alcohol, Drug, and Smoke Free Work Environment
• Eliminate Hazards
• Case Study
• Module Ten: Review Questions

Module Eleven: Evaluate Results

• Check the Results
• Employee Satisfaction
• Share Achievements
• Revise Plans as Necessary
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Housekeeping Items
• The Parking Lot
• Workshop Objectives
• Pre-Assignment
• Action Plans and Evaluations

Module Two: Defining and Knowing the Position

• Know the Position
• Needs Analysis
• Job Analysis
• Task Analysis
• Case Study
• Module Two: Review Questions

Module Three: Hiring Strategy

• Company Information
• Salary Range
• Top Performers
• Be Prepared
• Case Study
• Module Three: Review Questions

Module Four: Lure in Great Candidates

• Advertise Where Candidates Visit
• Develop Corporate Citizenship
• Treat Your Candidates Well
• Look at the Competition
• Case Study
• Module Four: Review Questions

Module Five: Filtering Applicants to Interview

• Put Lots of Weight on Cover Letters
• Grading Resumes
• Internet Search
• Initial Phone Interview
• Case Study
• Module Five: Review Questions

Module Six: The Interview (I)

• Introduce Everyone
• Use a Panel
• Match the Interview to the Job
• Types of Questions
• Case Study
• Module Six: Review Questions

Module Seven: The Interview (II)

• Tell Me About My Company
• Distractions
• Interview More Than Once
• Wrap Up
• Case Study
• Module Seven: Review Questions

Module Eight: Selection Process (I)

• Testing
• Look for Passion and Enthusiasm
• Background Checks
• Trust Your Instincts
• Case Study
• Module Eight: Review Questions

Module Nine: Selection Process (II)

• Education Level Vs. Experience
• Have a Consensus
• Keep Non-Hires on File
• Checking References
• Case Study
• Module Nine: Review Questions

Module Ten: Making an Offer

• Do it Quickly
• Employment Details
• Notify Rejected Candidates
• Be Creative
• Case Study
• Module ten: Review Questions

Module Eleven: Onboarding

• Training and Orientation
• Mentoring
• 30 60 90 Day Reviews
• Make Them Feel Welcome
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Housekeeping items
• Pre-Assignment Review
• Workshop Objectives
• The Parking Lot
• Action Plan

Module Two: What is the Self?

• The Physical Self
• The Emotional Self
• The Psychological Self
• The Spiritual Self
• Case Study
• Module Two: Review Questions

Module Three: Awareness of the Physical Self

• Scanning
• Progressive Relaxation
• Physical Stressors
• Exercise
• Case Study
• Module Three: Review Questions

Module Four: Time Management

• Organization
• Goal Management
• Priorities
• Procrastination
• Case Study
• Module Four: Review Questions

Module Five: The Emotional Self

• Validity of Emotions
• Utility of Emotions
• Arousal
• Valence
• Case Study
• Module Five: Review Questions

Module Six: Mood Management

• Emotional Intelligence
• Categories of Emotions
• Increasing Arousal
• Decreasing Arousal
• Case Study
• Module Six: Review Questions

Module Seven: The Psychological Self

• Thinking Style
• Learning Style
• Personality Style
• Distorted Thinking
• Case Study
• Module Seven: Review Questions

Module Eight: Interpersonal Awareness

• Addressing Different Thinking Styles
• Addressing Different Learning Styles
• Active Listening and Body Language
• Transactional Analysis
• Case Study
• Module Eight: Review Questions

Module Nine: The Spiritual Self

• Mindfulness
• Meditation
• Cultivating Positivity
• Gratitude
• Case Study
• Module Nine: Review Questions

Module Ten: Limitations of Self Awareness

• Navel Gazing
• Dangers of Excessive Self Discipline
• Humility
• Empathy
• Case Study
• Module Ten: Review Questions

Module Eleven: Independence Versus Interdependence

• What is Interdependence?
• Systems Theory
• More Than the Sum of All Parts
• Team Building
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of the Parking Lot
• Lessons Learned
• Recommended Reading
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Housekeeping Items
• Pre-Assignment Review
• Workshop Objectives
• The Parking Lot
• Action Plan

Module Two: Purpose Of Onboarding

• Start-Up Costs
• Employee Anxiety
• Employee Turnover
• Realistic Expectations
• Case Study
• Module Two: Review Questions

Module Three: Introduction

• Why Onboarding?
• Importance Of Onboarding
• Making Employees Feel Welcome
• First Day Checklist
• Case Study
• Module Three: Review Questions

Module Four: Millennials And Onboarding

• Who Are Millennials?
• How Do Millennials Differ From Other Employees?
• Investiture Socialization – Let Them Be Themselves
• Informal Rather Than Formal Onboarding Processes
• Case Study
• Module Four: Review Questions

Module Five: Onboarding Checklist

• Pre-Arrival
• Arrival
• First Day
• First Week
• First Month
• Case Study
• Module Five: Review Questions

Module Six: Engaging the Millennial Employee

• Create An Informal Program Rather Than A Formal One
• Engage Employees One On One
• Role of Human Resources
• Role of Managers
• Case Study
• Module Six: Review Questions

Module Seven: Following Up with the Millennial Employee

• Initial Check In – One on One
• Following Up – Regular, Informal Follow Ups
• Setting Schedules – Millennials and Work/Life
• Mentoring the Millennial Case Study
• Module Seven: Review Questions

Module Eight: Setting Expectations with the Millennial Employee

• Define Requirements – Provide Specific Instructions
• Identify Opportunities for Improvement and Growth
• Set Verbal Expectations – Specific, Clear, Systematic
• Put It In Writing – Specific, Clear, Systematic
• Case Study
• Module Eight; Review Questions

Module Nine: Mentoring the Millennial Employee

• Be Hands-On and Involved
• Serial Mentoring
• Be a Mentor, Not an Authority Figure
• Focus Millennials’ Exploratory Drive on Work
• Case Study
• Module Nine: Review Questions

Module Ten: Assigning Work to the Millennial Employee

• Provide Clear Structure and Guidelines
• Provide Specific Benchmarks
• Set Boundaries and Provide Reality Checks
• Guide, Don’t Dictate
• Case Study
• Module Ten: Review Questions

Module Eleven: Pulling it All Together

• Millennials Thrive on Feedback
• Characteristics of Good Feedback
• Informal Feedback
• Formal Feedback
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of the Parking Lot
• Lessons Learned
• Recommended Reading
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Housekeeping items
• Pre-Assignment Review
• Workshop Objectives
• The Parking Lot
• Action Plan

Module Two: Women and the Workforce

• 50% of the Population
• 60% of College Degrees
• 47% of the US Workforce
• 52% of Professional-level Jobs
• Case Study
• Module Two: Review Questions

Module Three: The Leadership Gap

• Underrepresented in Leadership
• Executive Positions
• Finance, Health Care, and Law
• Historical Trends
• Case Study
• Module Three: Review Questions

Module Four: Barriers to Women’s Leadership

• Gender Differences are Overemphasized
• Gender Differences are Undervalued
• Women Lack Professional Networks
• Work and Family Conflict
• Case Study
• Module Four: Review Questions

Module Five: Traits of Women’s Leadership

• Lead by Uniting Diverse Groups
• Value Work-life Balance
• Value Interpersonal Relationships
• Value Accountability
• Case Study
• Module Five: Review Questions

Module Six: Benefits of Women’s Leadership

• Greater Collaboration
• Culture of Work-life Balance
• Culture of Accountability
• Assists in Recruiting Millennials
• Case Study
• Module Six: Review Questions

Module Seven: Nurturing Women’s Leadership

• Actively Recruit Women
• Create/Encourage Networking Opportunities
• Pair Women with Mentors in Leadership
• Create/Encourage Training Opportunities
• Case Study
• Module Seven: Review Questions

Module Eight: Actively Recruit Women

• Discover Your Barriers to Hiring
• Discover Your Barriers to Retention
• Recruit via Women’s Organizations
• Women-friendly Culture
• Case Study
• Module Eight: Review Questions

Module Nine: Create/Encourage Women’s Networking Opportunities

• Create a Women’s Networking Group
• Encourage Joining Organizations
• Networking Builds Confidence
• Networking and Recruiting
• Case Study
• Module Nine: Review Questions

Module Ten: Pair Women with Mentors

• Benefits of Mentoring
• Think Creatively
• Incorporate at Every Stage
• Encourage Women to Mentor
• Case Study
• Module Ten: Review Questions

Module Eleven: Create and Encourage Educational Opportunites

• Encourage Learning of Leadership Skills
• Internal Programs and Trainings
• Outside Programs and Trainings
• Encourage Training at Every Career Stage
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of the Parking Lot
• Lessons Learned
• Recommended Reading
• Completion Of Action Plans And Evaluations 

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Understanding Diversity

• What is Diversity?
• Related Terms and Concepts
• A Brief History
• A Legal Overview

Module Three: Understanding Stereotypes

• Stereotypes vs. Biases
• Identifying Your Baggage
• Understanding What Makes This Means

Module Four: Breaking Down the Barriers

• Changing Your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social Changes

Module Five: Verbal Communication Skills

• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power

Module Six: Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It

Module Seven: Being Proactive

• Encouraging Diversity in the Workplace
• Preventing Discrimination
• Ways to Discourage Discrimination

Module Eight: Coping with Discrimination

• Identifying if You Have Been Discriminated Against
• Methods of Reprisal
• Choosing a Course of Action

Module Nine: Dealing with Diversity Complaints as a Person

• What To Do If You’re Involved In A Complaint
• Understanding Your Role
• Creating a Support System

Module Ten: Dealing with Diversity Complaints as a Manager

• Recording the Complaint
• Identifying Appropriate Actions
• Choosing a Path

Module Eleven: Dealing with Diversity Complaints as an Organization

• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint

Module Twelve: Wrapping Up

• Words from the Wise
• Review of the Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: The Background

• The Law
• Identifying Harassment
• Anti-Harassment
• Policies

Module Three: Developing an Anti-Harassment Policy

• An Anti-Harassment Policy: What Should Be Covered
• How Model Policies Work
• Steps to a Healthy Work Place
• Educating Employees

Module Four: Policies in the Workplace

• Anti-Harassment Policy Statements
• Employee’s Rights and Responsibilities
• Employer’s Rights and Responsibilities

Module Five: Proper Procedures in the Workplace

• If You are Being Harassed
• If You are Accused of Harassing
• The Investigation
• Remedies

Module Six: False Allegations

• How to Address the Situation
• Confidentiality
• Monitoring the Situation
• Retaliation
• Appeals

Module Seven: Other Options

• Union Grievance Procedures
• Mediation: Getting Help from Outside Organization

Module Eight: Sexual Harassment

• Defining Sexual Harassment
• Elements of Harassment
• Common Scenarios

Module Nine: Mediation

• What is Mediation
• Deciding if it is Right
• How to Implement

Module Ten: Conflict Resolution

• How to Resolve the Situation
• Seeing Both Sides
• Deciding the Consequence

Module Eleven: The Aftermath

• How to Move On
• Monitoring the Situation
• Learning from Mistakes

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: What is Workplace Harassment?

• How to Identify
• Costs to your Business

Module Three: Identifying the Bully

• Abusive Workplace Behaviors
• Bullying and Personality Disorders
• Narcissism

Module Four: How to Handle Workplace Violence

• Types of Behavior
• Target the Behavior, Not the Person
• Implement an Action Plan

Module Five: Risk Assessment (I)

• Understanding Anger and Aggression
• Defusing & De-escalating Strategies
• Communication Skills
• Tactical Options

Module Six: Risk Assessment (II)

• Identifying the Hazard
• Assessing the Risk
• Controlling the Risk
• Evaluating & Review

Module Seven: Being the Victim

• What Is Not Considered Bullying
• Steps to Take

Module Eight: Checklist for Employers

• 4 Step Process
• Addressing all Employees
• Code of Ethics
• Policy and Procedures

Module Nine: Interview Process

• Identify a Bully in the Interview
• Warning Signs
• Role Play
• Case Study

Module Ten: Investigation Process

• Advising your Supervisor
• Lodging the Complaint
• Initial Response
• The Investigation
• The Findings
• Review & Closure

Module Eleven: Developing a Workplace Harassment Policy

• Scope
• Philosophy
• Principles
• Intent
• Options
• Informal Complaint Process
• Formal Investigation Process

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations