Module One: Getting Started

• Housekeeping Items
• Pre-Assignment Review
• Workshop Objectives
• The Parking Lot
• Action Plan

Module Two: What are Soft Skills?

• Definition of Soft Skills
• Empathy and the Emotional Intelligence Quotient
• Professionalism
• Learned vs. Inborn Traits
• Case Study
• Module Two: Review Questions

Module Three: Soft Skill 1: Communication

• Ways We Communicate
• Improving Non-Verbal Communication
• Listening
• Openness and Honesty
• Case Study
• Module Three: Review Questions

Module Four: Soft Skill 2: Teamwork

• Identifying Capabilities
• Get Into Your Role
• Learn the Whole Process
• The Power of Flow
• Case Study
• Module Four: Review Questions

Module Five: Soft Skill 3: Problem Solving

• Define the Problem
• Generate Alternative Solutions
• Evaluate the Plans
• Implementation and Re-evaluation
• Case Study
• Module Five: Review Questions

Module Six: Soft Skill 4: Time Management

• The Art of Scheduling
• Prioritizing
• Managing Distractions
• The Multitasking Myth
• Case Study
• Module Six: Review Questions

Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic

• What Are You Working For?
• Caring for Others vs. Self
• Building Trust
• Work Is Its Own Reward
• Case Study
• Module Seven: Review Questions

Module Eight: Soft Skill 7: Adaptability/Flexibility

• Getting over the Good Old Days Syndrome
• Changing to Manage Process
• Changing to Manage People
• Showing You’re Worth Your Weight in Adaptability
• Case Study
• Module Eight: Review Questions

Module Nine: Soft Skill 8: Self-Confidence

• Confident Traits
• Self-Questionnaire
• Surefire Confidence Building Tactics
• Build Up Others
• Case Study
• Module Nine: Review Questions

Module Ten: Soft Skill 9: Ability to Learn From Criticism

• Wow, You Mean I’m Not Perfect?
• Listen With An Open Mind
• Analyze and Learn
• Clear the Air and Don’t Hold Any Grudges
• Case Study
• Module Ten: Review Questions

Module Eleven: Soft Skill 10: Networking

• Redefining Need
• Identifying Others’ Interests
• Reaching Out
• When to Back Off
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Recommended Reading
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: What Does Self-Confidence Mean To You?

• What is Assertiveness?
• What is Self Confidence?
• The Four Styles

Module Three: Obstacles to Our Goals

• Types of Negative Thinking
• Case Study
• Personal Application

Module Four: Communication Skills

• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Body Language

Module Five: The Importance of Goal Setting

• Why Goal Setting is Important
• Setting SMART Goals
• Our Challenge to You

Module Six: Feeling the Part

• Identifying Your Worth
• Creating Positive Self-Talk
• Identifying and Addressing Strengths and Weaknesses

Module Seven: Looking the Part

• The Importance of Appearance
• The Role of Body Language
• First Impressions Count!

Module Eight: Sounding the Part

• It’s How You Say It
• Sounding Confident
• Using “I” Messages

Module Nine: Powerful Presentation

• What to Do When You’re on the Spot
• Using STAR To Make Your Case

Module Ten: Coping Techniques

• Building Rapport
• Expressing Disagreement
• Coming to Cosensus

Module Eleven: Dealing with Difficult Behavior

• Dealing with Difficult Situations
• Key Tactics

Module Twelve: Wrapping Up

• Words from the Wise
• Review of the Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: The Big Picture

• What is Communication?
• How Do We Communicate?
• Other Factors in Communication

Module Three: Understanding Communication Barriers

• An Overview of Common Barriers
• Language Barriers
• Cultural Barriers
• Differences in Time and Place

Module Four: Paraverbal Communication Skills

• The Power of Pitch
• The Truth about Tone
• The Strength of Speed

Module Five: Non-Verbal Communication

• Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures

Module Six: Speaking Like a STAR

• S = Situation
• T = Task
• A = Action
• R = Result
• Summary

Module Seven: Listening Skills

• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others

Module Eight: Asking Good Questions

• Open Questions
• Closed Questions
• Probing Questions

Module Nine: Appreciative Inquiry

• The Purpose of AI
• The Four Stages
• Examples and Case Studies

Module Ten: Mastering the Art of Conversation

• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips

Module Eleven: Advanced Communication Skills

• Understanding Precipitating Factors
• Establishing Common Ground
• Using “I” Messages

Module Twelve: Wrapping Up

• Words from the Wise

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: The Problem Solving Method

• What is a Problem?
• What is Creative Problem Solving
• What are the Steps in the Creative Solving Process?

Module Three: Information Gathering

• Understanding Types of Information
• Identifying Key Questions
• Methods of Gathering Information

Module Four: Problem Definition

• Defining the Problem
• Determining Where the Problem Originated
• Defining the Present State and the Desired State
• Stating and Restating the Problem
• Analyzing the Problem
• Writing the Problem Statement

Module Five: Preparing for Brainstorming

• Identifying Mental Blocks
• Removing Mental Blocks
• Stimulating Creativity

Module Six: Generating Solutions (I)

• Brainstorming Basics
• Brainwriting and Mind Mapping
• Dunker Diagrams

Module Seven: Generating Solutions (II)

• The Morphological Matrix
• The Six Thinking Hats
• The Blink Method

Module Eight: Analyzing Solutions

• Developing Criteria
• Analyzing Wants and Needs
• Using Cost/Benefit Analysis

Module Nine: Selecting a Solution

• Doing a Final Analysis
• Paired Comparison Analysis
• Analyzing Potential Problems

Module Ten: Planning Your Next

• Identifying Tasks
• Identifying Resources
• Implementing, Evaluating, and Adapting

Module Eleven: Recording Lessons Learned

• Planning the Follow-Up Meeting
• Celebrating Successes
• Identifying Improvements

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Housekeeping Items
• The Parking Lot
• Workshop Objectives
• Action Plans and Evaluations

Module Two: What is Creativity?

• Divergent Thinking
• Problem Solving
• Imagination and Inspiration
• Something Out of Nothing
• Case Study
• Module Two: Review Questions

Module Three: Getting Inspired

• Introspection
• Read More
• Removing the Mental Block
• Art Inspires Art
• Case Study
• Module Three: Review Questions

Module Four: Beating Procrastination

• Get Rid of Clutter
• Self-Imposed Limitations
• Build on Small Successes
• Don’t Start at the Beginning
• Case Study
• Module Four: Review Questions

Module Five: Improving Your Creative Mind Set (I)

• Open Mind
• Do Not Judge
• Positive Mind Set
• Ask Why?
• Case Study
• Module Five: Review Questions

Module Six: Improving Your Creative Mind Set (II)

• Make Associations
• Keep a Journal
• Question Assumptions
• Creative Confidence
• Case Study
• Module Six: Review Questions

Module Seven: Curiosity

• Spark Your Curiosity
• Curiosity is the Engine of Creativity
• Engage
• Ask Open Ended Questions
• Case Study
• Module Seven: Review Questions

Module Eight: Take Risks

• Be Confident
• Scared to Fail?
• Fake It ‘til You Make It
• Afraid To Be Judged
• Case Study
• Module Eight: Review Questions

Module Nine: Think Like a Child

• Daydream
• Be Curious
• Play Games
• Experiment
• Case Study
• Module Nine: Review Questions

Module Ten: Environmental Factors

• Work Area
• Additional Environments
• Get Enough Sleep
• Variables
• Case Study
• Module Ten: Review Questions

Module Eleven: Individual Brainstorming

• Generate A Lot of Ideas
• Mind Mapping
• Visualization
• Organize and Bring the Ideas Together
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Housekeeping Items
• Pre-Assignment Review
• Parking Lot
• Workshop Objectives
• Action Plans

Module Two: What is Digital Citizenship?

• What is Digital
• Engaging with Others
• It’s a Moving Target
• Belonging to a Community
• Case Study
• Module Two: Review Questions

Module Three: Being a Good Citizen

• Build it Up
• Real World Influences
• Using Technology Appropriately
• The Golden Rule
• Case Study
• Module Three: Review Questions

Module Four: Best Practices for Sharing

• Digital Footprints
• Personal and Work Lives
• Stop and Think Before You Post
• Do Not Overshare
• Case Study
• Module Four: Review Questions

Module Five: Networking and Personal Branding (I)

• Personal Branding
• Be Yourself (online and off)
• Social Networking
• If you Share it, Expect Everyone to See it
• Case Study
• Module Five: Review Questions

Module Six: Networking and Personal Branding (II)

• Introduce Colleagues
• Volunteer to Help Others
• Blog
• Guard Your Reputation
• Case Study
• Module Six: Review Questions

Module Seven: Digital Security and Safety (I)

• Don’t Trust Anyone You Don’t Know
• Enable 2-Step Verifications
• Public Wi-Fi
• Public Computers
• Case Study
• Module Seven: Review Questions

Module Eight: Digital Security and Safety (II)

• Email and Attachments
• Password Rules
• Back Up Your Files
• Update Your Software
• Case Study
• Module Eight: Review Questions

Module Nine: Dealing With The Dark Side

• See it, Report it
• Bullying and Harassment
• Trolling
• Shared Something You Shouldn’t Have?
• Case Study
• Module Nine: Review Questions

Module Ten: Digital Etiquette (I)

• Respect and Tone
• Speak Up, Not Out
• Topics To Avoid
• Keep Private Messages Private
• Case Study
• Module Ten: Review Questions

Module Eleven: Digital Etiquette (II)

• Educate Yourself
• Information Processing
• Internet Boldness
• Permission to Share
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Housekeeping Items
• Pre-Assignment Review
• Workshop Objectives
• The Parking Lot
• Action Plan

Module Two: Decide On The Type of Business

• Is It Feasible?
• What Are Your Interests?
• Do You Have The Experience?
• Are You An Expert In The Field?
• Case Study
• Module Two: Review Questions

Module Three: What Is The Market/Competition Like?

• Is The Venture Lucrative?
• Is There Competition?
• How Can You Set Yourself Apart From The Competition?
• How Is The Customer Prospect?
• Case Study
• Module Three: Review Questions

Module Four: Basics Of Starting A Business

• Decide On A Name
• Legal Structure Of Business
• Register The Business
• Choose A Location
• Hire An Accountant
• Case Study
• Module Four: Review Questions

Module Five: Create A Business Plan

• What Should Be Included In The Business Plan?
• Gather Documentation
• Develop Business Plan Outline
• Draft Business Plan
• Case Study
• Module Five: Review Questions

Module Six: Get Financing

• Contact Organizations For Guidance
• Decide The Type Of Financing
• Shop Around
• What To Do Once Approved
• Case Study
• Module Six: Review Questions

Module Seven: Hire Employees

• Develop Job Description(s)
• Advertise Positions
• Interview Candidates
• Select Candidates
• Case Study
• Module Seven: Review Questions

Module Eight: Training Employees

• Teach Company Culture
• Implement Actual Training For The Position
• Provide Feedback
• Offer Additional Training, If Necessary
• Case Study
• Module Eight: Review Questions

Module Nine: Market The Business

• Traditional Marketing
• Create A Website
• Social Media
• Networking Groups
• Case Study
• Module Nine: Review Questions

Module Ten: Run The Business

• Procurement
• Sell! Sell! Sell!
• How To Manage Cash Flow
• Budgeting
• Case Study
• Module Ten: Review Questions

Module Eleven: Grow The Business

• Offer More Products / Services
• Open Another Location
• Franchise Opportunities
• Scoring Large Contracts
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words From The Wise
• Review of the Parking Lot
• Lessons Learned
• Recommended Reading
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Verbal Communication Skills

• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power

Module Three: Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It

Module Four: Making Small Talk and Moving Beyond

• The Four Levels of Conversation

Module Five: Moving the Conversation Along

• Asking for Examples
• Using Repetition
• Using Summary Questions
• Asking for Clarity and Completeness

Module Six: Remembering Names

• Creating a Powerful Introduction
• Using Mnemonics
• Uh-Oh… I’ve Forgotten Your Name

Module Seven: Influencing Skills

• Seeing the Other Side
• Building a Bridge
• Giving In Without Giving Up

Module Eight: Bringing People to Your Side

• A Dash of Emotion
• Plenty of Facts
• Bringing It All Together

Module Nine: Sharing Your Opinion

• Using I-Messages
• Disagreeing Constructively
• Building Consensus

Module Ten: Negotiation Basics

• Preparation
• Opening
• Bargaining
• Closing

Module Eleven: Making An Impact

• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: What is mLearning?

• mLearning Uses
• mLearning Environments
• mLearning Tools
• mLearning Advantages
• Case Study
• Module Two: Review Questions

Module Three: Common mLearning Devices

• Mobile Phones
• Tablets
• Notebook Computers
• Personal Digital Assistant (PDA)
• Case Study
• Module Three: Review Questions

Module Four: Ancillary Equipment in mLearning

• Internet Connections
• Messaging Services
• Video Cameras
• Bluetooth
• Case Study
• Module Four: Review Questions

Module Five: mLearning vs. eLearning

• Devices Available
• Informal vs Formal Structure
• Increased Access
• Content
• Case Study
• Module Five: Review Questions

Module Six: Four C’s of mLearning

• Content
• Compute
• Capture
• Communicate
• Case Study
• Module Six: Review Questions

Module Seven: Aspects of mLearning

• The FRAME Model
• The Device Aspect
• The Learner Aspect
• The Social Aspect
• Case Study
• Module Seven: Review Questions

Module Eight: Challenges of mLearning

• Dependence of Technology
• Decreased Quality of Communication
• Security
• Risk of Distraction
• Case Study
• Module Eight: Review Questions

Module Nine: Benefits of mLearning

• Decreased Costs
• Available Support
• Unlimited Resources
• Continuous Learning
• Case Study
• Module Nine: Review Questions

Module Ten: Getting mLearning Started

• Organize Your Resources
• Form a Work Plan
• Engage Employees
• Establish an End Goal
• Case Study
• Module Ten: Review Questions

Module Eleven: Employee Training

• Training Facilities
• Encourage Communication
• Establish Guidelines
• Equipment Training
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of the Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations
• Recommended Reading

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Understanding Negotiation

• The Three Phases
• Skills of Successful Negotiating

Module Three: Getting Prepared

• Establishing Your WATNA and BATNA
• Identifying Your WAP
• Identifying Your ZOPA
• Personal Preparation

Module Four: Laying the Groundwork

• Setting the Time and Place
• Establishing Common Ground
• Creating a Negotiation Framework
• The Negotiation Process

Module Five: Phase One – Exchanging Information

• Getting off on the Right Foot
• What to Share
• What to Keep to Yourself

Module Six: Phase Two – Bargaining

• What to Expect
• Techniques to Try
• How to Break an Impasse

Module Seven: About Mutual Gain

• Three Ways to See Your Options
• About Mutual Gain
• What Do I Want?
• What Do They Want?
• What Do We Want?

Module Eight: Phase Three – Closing

• Reaching Consensus
• Building an Agreement
• Setting the Terms of the Agreement

Module Nine: Dealing with Difficult Issues

• Being Prepared for Environmental Tactics
• Dealing with Personal Attacks
• Controlling Your Emotions
• Deciding When It’s Time to Walk Away

Module Ten: Negotiating Outside the Boardroom

• Adapting the Process for Smaller Negotiations
• Negotiating via Telephone
• Negotiating via Email

Module Eleven: Negotiating on Behalf of Someone Else

• Choosing the Negotiating Team
• Covering All the Bases
• Dealing with Tough Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of the Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Housekeeping Items
• Pre-Assignment Review
• Parking Lot
• Workshop Objectives
• Action Plans

Module Two: Defining Yourself (I)

• If You Don’t, They Will
• Brand Mantra
• Be Real
• SWOT Analysis
• Case Study
• Module Two: Review Questions

Module Three: Defining Yourself (II)

• Pillars
• Passions
• Define Your Strengths
• The Three C’s
• Case Study
• Module Three: Review Questions

Module Four: Controlling and Developing Your Image

• Clear and Defined
• Consistent Image
• It Takes a Commitment
• Live It Every Day
• Case Study
• Module Four: Review Questions

Module Five: Personal and Professional Influences

• Corporate and Personal Integration
• They Will Influence Each Other
• Be a Professional
• Build Rapport
• Module Five: Review Questions

Module Six: Sharpening Your Brand

• Blogging
• Authenticity is Key (always be authentic)
• Transparency
• Networking
• Case Study
• Module Six: Review Questions

Module Seven: Appearance Matters

• First Impressions
• Rise Out of The Crowd
• True Reflection
• Dress for Success
• Case Study
• Module Seven: Review Questions

Module Eight: Social Media (I)

• Needs Constant Monitoring
• Security
• Have an Objective
• Promote
• Case Study
• Module Eight: Review Questions

Module Nine: Social Media (II)

• It’s a Tool
• Content is King
• Have a Gimmick
• Don’t Ignore Any Mentions
• Case Study
• Module Nine: Review Questions

Module Ten: Brand Management During a Crisis

• Caught In a Bad Spot?
• Never Burn a Bridge
• Information
• Monitor and Respond
• Case Study
• Module Ten: Review Questions

Module Eleven: Branding Personality Traits

• Identify Your Unique Values
• Be Bold
• Think Outside the Box
• Fail. Learn. Repeat
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of the Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Key Concepts (I)

• What is a Project?
• What is Project Management?
• What is a Project Manager?

Module Three: Key Concepts (II)

• About the Project Management Institute (PMI)
• About the Project Management Body Of Knowledge (PMBOK)
• The Five Process Groups
• The Nine Knowledge Areas
• The Triple Constraint

Module Four: Initiation (I)

• Identifying Your Stakeholders
• Assessing Needs and Wants
• Setting a SMART Project Goal
• Creating Requirements and Deliverables

Module Five: Initiation (II)

• Creating a Statement of Work
• Completing the Project Planning Worksheet
• Completing the Project Charter

Module Six: Planning (I)

• Managing Expectations
• Creating a Task List
• Estimating Time
• Estimating resources
• Estimating Costs

Module Seven: Planning (II)

• Building the Work Breakdown Structure
• Creating the Schedule
• Creating a Risk Management Plan
• Creating a Communication Plan

Module Eight: Planning Tools

• The Gantt Chart
• The Network Diagram
• Using a RACI Chart
• Going the Extra Mile: Microsoft Project

Module Nine: Executing the Project

• Establishing Baselines
• Monitoring Project Progress
• Triple Constraint Reduction Methods

Module Ten: Maintaining and Controlling the Project

• Making the Most of Status Updates
• Managing Change
• Monitoring Risks

Module Eleven: Closing Out

• Preparing for Closeout
• Celebrating Successes
• Learning from Project Challenges
• Scope Verification
• A Final To-Do List

Module Twelve: Wrapping Up

• Words from the Wise
• Review of the Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Housekeeping Items
• The Parking Lot
• Workshop Objectives
• Pre-Assignment
• Action Plans and Evaluations

Module Two: Core Skills Required

• Self-Management
• Time Management
• Organizing and Planning
• Communication
• Case Study
• Module Two: Review Questions

Module Three: Self-Management (I)

• Solving Problems on Your Own
• Being and Staying Motivated
• You Have More Freedom, Don’t Abuse It
• You and Only You are Accountable
• Case Study
• Module Three: Review Questions

Module Four: Self-Management (II)

• Recognize and Remove Bad Habits
• Reflect on Mistakes, and Learn from Them
• Establish Good Habits
• Be Assertive With Yourself
• Case Study
• Module Four: Review Questions

Module Five: Time Management (I)

• Build a Little Flexibility Into Your Schedule
• Identify and Remove Time Wasters
• Working with Time Zones
• Using Free Time Wisely
• Case Study
• Module Five: Review Questions

Module Six: Time Management (II)

• The Urgent/Important Matrix
• Setting and Sticking to Deadlines
• The Glass Jar: Rocks, Pebbles, Sand, and Water
• Recognize When You are Procrastinating
• Case Study
• Module Six: Review Questions

Module Seven: Organization and Planning (I)

• Plan for Additional Stress
• When to Seek Help
• Being Proactive, not Reactive
• Establish Priorities and Attainable Goals
• Case Study
• Module Seven: Review Questions

Module Eight: Organization and Planning (II)

• Setting up Your Home Office
• Remove Unneeded or Distracting Items
• When Technology Fails?
• Develop a Normal Working Day
• Case Study
• Module Eight: Review Questions

Module Nine: Communication (I)

• Stay in the Loop
• Use the Correct Medium
• Be Clear and To the Point
• Virtual Communication Can Be Impersonal
• Case Study
• Module Nine: Review Questions

Module Ten: Communication (II)

• Open and Frequent Communication
• Share Your Information
• Have a Collaborative Attitude
• Setting Expectations with Family and Friends
• Case Study
• Module Ten: Review Questions

Module Eleven: Additional Challenges

• Building Trust and Rapport
• Feeling Isolated
• Always in the Office
• Lack of or Less Feedback
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Housekeeping Items
• Pre-Assignment Review
• Workshop Objectives
• The Parking Lot
• Action Plans

Module Two: The Cloud

• Definition
• History
• Current Uses
• Trends
• Case Study
• Module Two: Review Questions

Module Three: Models for Business

• Software as a Service
• Platform as a Service
• Infrastructure as a Service
• Other Options
• Case Study
• Module Three: Review Questions

Module Four: Advantages

• Data Center Finances
• Labor Finances
• Productivity
• Ease of Use
• Case Study
• Module Four: Review Questions

Module Five: Address Risks

• Assessment
• Prioritize Concerns
• Address Risks
• Focus on Success
• Case Study
• Module Five: Review Questions

Module Six: Security

• Understand Weaknesses
• Breaches
• Identify Management
• Strategies
• Case Study
• Module Six: Review Questions

Module Seven: Device Management

• Devices that Can Connect
• Desktops
• Benefits
• Monitoring
• Case Study
• Module Seven: Review Questions

Module Eight: Service Oriented Architecture

• Definition
• With the Cloud
• Services
• Benefits to the Business
• Case Study
• Module Eight: Review Questions

Module Nine: Business Processes

• Scale Applications
• Web-based
• Examples
• Predictions
• Case Study
• Module Nine: Review Questions

Module Ten: Standards

• Best Practices
• Organizational Standards
• Standards in the Cloud
• Interoperability and Integration
• Case Study
• Module Ten: Review Questions

Module Eleven: Monitoring

• Governance
• Measure Performance
• Methods of Measurement
• Monitor Services
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of the Parking Lot
• Lessons Learned
• Recommended Reading
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Goal Setting

• The Three P’s
• S.M.A.R.T. Goals
• Prioritizing Your Goals
• Visualization

Module Three: Prioritizing Your Time

• The 80/20 Rule
• The Urgent Versus Important Matrix
• Assertiveness

Module Four: Planning Wisely

• Creating Your Productivity Journal
• Maximizing the Power of Your Productivity Journal
• The Glass Jar: Rocks, Pebbles, Sand, and Water
• Chunck, Block, and Tackle
• Ready, Fire, Aim!

Module Five: Tackling Procrastination

• Why We Procrastinate
• Nine Ways to Overcome Procrastination
• Eat That Frog!

Module Six: Crisis Management

• When the Storm Hits
• Creating a Plan
• Executing the Plan
• Lessons Learned

Module Seven: Organizing Your Workspace

• De-Clutter
• Managing Workflow
• Dealing with E-mail
• Using Calendars

Module Eight: Delegating Made Easy

• When to Delegate
• To Whom Should You Delegate?
• How Should You Delegate
• Keeping Control
• The Importance of Full Acceptance

Module Nine: Setting a Ritual

• What is a Ritual?
• Ritualizing Sleep, Meals, Exercise
• Examples of Rituals
• Using Rituals to Maximize Time

Module Ten: Meeting Management

• Deciding if a Meeting is Necessary
• Using the PAT Approach
• Building the Agenda
• Keeping Things on Track
• Making Sure the Meeting Was Worthwhile

Module Eleven: Alternatives to Meetings

• Instant Messaging and Chat Rooms
• Teleconferencing
• E-mail Lists and Online Groups
• Collaborating Applications

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Housekeeping items
• Pre-Assignment Review
• Workshop Objectives
• The Parking Lot
• Action Plan

Module Two: Women and the Workforce

• 50% of the Population
• 60% of College Degrees
• 47% of the US Workforce
• 52% of Professional-level Jobs
• Case Study
• Module Two: Review Questions

Module Three: The Leadership Gap

• Underrepresented in Leadership
• Executive Positions
• Finance, Health Care, and Law
• Historical Trends
• Case Study
• Module Three: Review Questions

Module Four: Barriers to Women’s Leadership

• Gender Differences are Overemphasized
• Gender Differences are Undervalued
• Women Lack Professional Networks
• Work and Family Conflict
• Case Study
• Module Four: Review Questions

Module Five: Traits of Women’s Leadership

• Lead by Uniting Diverse Groups
• Value Work-life Balance
• Value Interpersonal Relationships
• Value Accountability
• Case Study
• Module Five: Review Questions

Module Six: Benefits of Women’s Leadership

• Greater Collaboration
• Culture of Work-life Balance
• Culture of Accountability
• Assists in Recruiting Millennials
• Case Study
• Module Six: Review Questions

Module Seven: Nurturing Women’s Leadership

• Actively Recruit Women
• Create/Encourage Networking Opportunities
• Pair Women with Mentors in Leadership
• Create/Encourage Training Opportunities
• Case Study
• Module Seven: Review Questions

Module Eight: Actively Recruit Women

• Discover Your Barriers to Hiring
• Discover Your Barriers to Retention
• Recruit via Women’s Organizations
• Women-friendly Culture
• Case Study
• Module Eight: Review Questions

Module Nine: Create/Encourage Women’s Networking Opportunities

• Create a Women’s Networking Group
• Encourage Joining Organizations
• Networking Builds Confidence
• Networking and Recruiting
• Case Study
• Module Nine: Review Questions

Module Ten: Pair Women with Mentors

• Benefits of Mentoring
• Think Creatively
• Incorporate at Every Stage
• Encourage Women to Mentor
• Case Study
• Module Ten: Review Questions

Module Eleven: Create and Encourage Educational Opportunites

• Encourage Learning of Leadership Skills
• Internal Programs and Trainings
• Outside Programs and Trainings
• Encourage Training at Every Career Stage
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of the Parking Lot
• Lessons Learned
• Recommended Reading
• Completion Of Action Plans And Evaluations